• Maintain a friendly and attentive manner, providing excellent customer service to guests. • Attend daily menu classes to stay well-informed about menu items, ingredients, and any updates or changes. • Thoroughly inspect the assigned section to ensure the station is properly set up and organized for the evening. • Regularly monitor tables to maintain cleanliness and ensure proper table settings are in place. • Present menus to guests, provide knowledgeable answers to their inquiries and offer expert
Marriott Shoals Hotel, Conference Center, Spa and RestaurantDemonstrate proficiency in a wide range of massage therapies, including Swedish, Sports, Aromatherapy, Thai, Shiatsu, Reflexology, and Reiki. Possess knowledge of hydrotherapy and body treatments.Perform daily setup and breakdown of the massage room, ensuring cleanliness and proper stocking of supplies.Deliver comprehensive Swedish massages of varying durations (50, 80, or 110 minutes) while adhering to professional draping techniques.Exhibit a compassionate personality and genuine concern for the
Marriott Shoals Hotel, Conference Center, Spa and RestaurantWarmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience.Provide comprehensive information about the spa's services, treatments, classes, and activities, ensuring guests are well-informed and can make informed choices.Follow established procedures for different types of guests, including a la carte hotel guests, day package guests, conference groups, spa packages, and members.Schedule appointments for all spa services using the Pro Solutions scheduling program
Marriott Shoals Hotel, Conference Center, Spa and Restaurant• Approach each interaction with guests with a positive and friendly attitude, ensuring excellent customer service throughout the entire dining experience.• Promptly and accurately deliver Room Service orders to the appropriate rooms, ensuring the food is presented beautifully and meets the guests' expectations.• Assist in garnishing and decorating dishes before serving guests, as well as performing tasks such as ladling soup, tossing salads, portioning pies and desserts, and brewing coffee, based on our
Marriott Shoals Hotel, Conference Center, Spa and RestaurantDiligently determine defects, troubleshoot malfunctions, and take necessary corrective action, meticulously following specific departmental procedures and maintaining detailed records.Ensure strict adherence to all insurance, local, county, state, and federal government codes, laws, and requirements related to maintenance activities. Promote and maintain a safe work environment by following established safety protocols and guidelines.Conduct regular inspections and assessments to identify defects and
Marriott Shoals Hotel, Conference Center, Spa and Restaurant• Greet guests warmly upon their arrival and provide a positive first impression. • Attend daily menu classes to stay updated on current menu offerings and be knowledgeable about the various dishes offered. • Review buffet options with guests when available and offer helpful suggestions as needed. • Set up the dining area, ensuring it is clean, organized, and ready for guest service. • Remain at the door at all times, attentively welcoming and directing guests to their tables, ensuring their seating
Marriott Shoals Hotel, Conference Center, Spa and RestaurantWarmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, IHG Reward Members, or group status, ensuring optimal guest experience.Issue room keys and provide instructions to their room for smooth guest arrivals.Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing
Marriott Shoals Hotel, Conference Center, Spa and RestaurantMaintain a positive and friendly demeanor, providing excellent customer service to guests.Attend daily menu classes to stay informed about new dishes, ingredients, and presentation techniques.Set up tray jacks and bus tubs, ensuring they are ready for use.Carry dirty dishes from the dining room to the dish line and break down trays and bus tubs for efficient cleaning.Wipe table tops and chairs with a damp cloth, maintaining cleanliness and presentation standards.Clear dirty dishes off tables, stack them
Marriott Shoals Hotel, Conference Center, Spa and RestaurantApproach each interaction with guests with a positive and friendly attitude, ensuring excellent customer service throughout the entire dining experience.Promptly and accurately deliver Room Service orders to the appropriate rooms, ensuring the food is presented beautifully and meets the guests' expectations.Assist in garnishing and decorating dishes before serving guests, as well as performing tasks such as ladling soup, tossing salads, portioning pies and desserts, and brewing coffee, based on our hotel's
Marriott Shoals Hotel, Conference Center, Spa and RestaurantDiligently determine defects, troubleshoot malfunctions, and take necessary corrective action, meticulously following specific departmental procedures and maintaining detailed records.Ensure strict adherence to all insurance, local, county, state, and federal government codes, laws, and requirements related to maintenance activities. Promote and maintain a safe work environment by following established safety protocols and guidelines.Conduct regular inspections and assessments to identify defects and
Marriott Shoals Hotel, Conference Center, Spa and RestaurantTrain and supervise the security staff, providing guidance and support to ensure effective monitoring and protection of hotel assets.Work closely with the Director of Loss Prevention to identify and implement strategies for continual departmental improvement.Assist in the development and implementation of emergency procedures, ensuring that all staff is well-prepared to handle various crises.Train staff on proper patrol procedures and monitor adherence to periodic hotel and parking area patrol schedules,
Marriott Shoals Hotel, Conference Center, Spa and RestaurantSort and organize soiled linen based on fabric, color, and cleaning requirements, ensuring proper preparation for the washing process.Skillfully fold and stack clean towels and linens to maintain a neat and organized inventory ready for guest use.Safely and efficiently operate washing machines and dryers, adhering to all operational guidelines and maintenance protocols.Effectively use folding machines and ironers to process and prepare linens, ensuring they are well-presented and ready for use.Maintain a
Marriott Shoals Hotel, Conference Center, Spa and RestaurantPrepare all items according to recipe cards and directions provided by chefs and plate dishes in alignment with hotel use records to ensure consistency and meet guest expectations.Conduct sensory evaluations (taste, smell, and visual inspection) of all products before service to ensure only high-quality ingredients and correct recipes are utilized.Promptly report any substandard or low-quality products to the Supervisor or Chef to address and rectify issues.Maintain accurate timing and pace during service
Marriott Shoals Hotel, Conference Center, Spa and RestaurantClean and maintain assigned rooms to a high standard of cleanliness, ensuring guest comfort and satisfaction.Verify and visually inspect all rooms assigned daily, including vacant maintenance (VM) and vacant ready (VR) rooms. Report any discrepancies to the Housekeeping Supervisor promptly.Recheck all rooms at departure times and report the room status to the Housekeeping Supervisor for efficient room turnover.Report any maintenance work needed to the Engineering department or Housekeeping Supervisor to
Marriott Shoals Hotel, Conference Center, Spa and RestaurantEnsure the completion of general cleans according to brand standards, maintaining a high level of cleanliness and presentation throughout the property.Carefully wash and distribute clean glasses and coffee mugs to closets, ensuring well-stocked and organized supplies for guest rooms.Efficiently deliver clean linen to Housekeepers, collect soiled linen for laundry, and ensure a seamless flow of linens for guest rooms and laundering through organized linen management.Thoroughly clean vents, walls, and carpet
Marriott Shoals Hotel, Conference Center, Spa and RestaurantAs a member of our hospitality team, the primary responsibility of a Recreation Attendant is to maintain all areas of the hotel's recreational grounds to create a memorable experience for guests. This role involves assisting guests with various activities, maintaining the cleanliness of the facilities, and interacting with guests in a friendly and professional manner. This role actively engages with guests, providing assistance and information about the available recreational activities, setting up
Marriott Shoals Hotel, Conference Center, Spa and Restaurant
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20 Hightower Place, Florence, AL 35630 – (256) 764-4661 – shoals@shoalschamber.com