Banks / Credit Unions
When you’ve been around since 1936, you learn a thing or two about how people want to be treated and you learn what’s really important to them. While mission and vision statements are important, TVACCU understands that what you really want to know is who we are. The statements below are the principles that we believe and that we live by.
We believe in surpassing your needs and expectations, not just meeting them.
When you call us, we believe an actual person should answer the phone.
When it comes to member service, the best is not enough –We strive to be legendary.
We take every opportunity to let you know how important you are to us.
We believe award winning service and trust are better than a toaster.
Courtesy is not dependent on the size of one’s bank account.
We would never say anything in this size print that we wouldn’t say IN THIS SIZE.
We believe in treating others the same way that we want to be treated.
All the technology in the world is no substitute for member service.
Our Commitment to You
When you walk through our doors, you will know how important you are to us! It is our goal to not only meet your needs and expectations, but to surpass them in a manner unequaled by any other financial institution.