Exemplify exceptional customer service skills, extending a warm welcome to guests and ensuring their comfort throughout their stay.Assist guests with their luggage, promptly and courteously handling transportation to and from their cars.Efficiently handle incoming calls to the Bell Stand, addressing guest inquiries and fulfilling requests with a high level of attentiveness.Offer detailed directions and valuable information about hotel facilities, local attractions, and in-room amenities, enhancing the guest
Marriott Shoals Hotel, Conference Center, Spa and Restaurant• Read and understand Banquet Event Orders (BEO) and set up function rooms according to the specifications outlined in the BEO.• Possess thorough knowledge of the location of all function rooms and related areas, as well as the various types of setups used for events.• Set up and break down all department functions correctly and efficiently, ensuring all necessary equipment and furnishings are in place.• Handle banquet equipment with care, ensuring proper storage and maintenance to prevent damage or loss.•
Marriott Shoals Hotel, Conference Center, Spa and RestaurantPreparing coffee to PCH standards, ensuring its quality and freshness for guests to enjoy.Maintaining a clean and organized work area by practicing "clean as you go" methods.Changing out coffee every two hours to maintain its optimal taste and flavor.Stocking shelves, counters, or tables with the appropriate items to ensure a seamless and enjoyable guest experience.Creating eye-catching and attractive food displays on counters or tables to promote sales and entice guests.Welcoming each customer with a warm
Marriott ShoalsAs a member of our hospitality team, the primary responsibility of an Event Manager is to ensure the flawless execution of hotel events by meticulously coordinating with sales, hotel departments, and guests. Throughout the event planning and execution process, keen organizational skills and attention to detail will ensure that every aspect of the event runs smoothly. Collaborating closely with the sales team, this role will facilitate a seamless transition from sales to Event Operations, ensuring that all
Marriott Shoals Hotel, Conference Center, and SpaAssist in developing Front Desk associates to build a skilled and motivated team, fostering a positive work environment that encourages excellent customer service.Ensure hospitality standards are upheld, promoting a welcoming and customer-centric atmosphere to create memorable guest experiences.Lead by example in resolving guest concerns and requests promptly and with the utmost care, demonstrating a commitment to guest satisfaction.Verify the accuracy of the opening count and maintain control of room
Marriott Shoals• Exemplify exceptional customer service skills, extending a warm welcome to guests and ensuring their comfort throughout their stay.• Assist guests with their luggage, promptly and courteously handling transportation to and from their cars.• Efficiently handle incoming calls to the Bell Stand, addressing guest inquiries and fulfilling requests with a high level of attentiveness.• Offer detailed directions and valuable information about hotel facilities, local attractions, and in-room amenities, enhancing
Marriott Shoals Hotel, Conference Center, Spa and RestaurantAdjust daily production as estimated by the forecast and banquet menus.Follow production charts and keep daily records of production usage and leftovers. Ensure that all equipment is clean, handled, and stored properly.Maintain open communication with the food production areas within the kitchen.Assist the Pantry in à la carte dessert production every day.Make sure that the food served is of the highest quality and well presented.Keep sanitizer on the station and utilize it frequently to disinfect all
Marriott ShoalsAs a member of our hospitality team, the primary responsibility of a Restaurant Chef is to provide strong positive leadership and supervision to the Culinary associates in the restaurant. This role is responsible for coordinating menus, purchasing, staffing, and food preparation to deliver a consistent and high-quality dining experience for guests. A crucial part of this role is to carefully monitor food costs, control expenses, and optimize productivity to ensure financial success. This role also works
Marriott Shoals Hotel, Conference Center, and SpaDiligently determine defects, troubleshoot malfunctions, and take necessary corrective action, meticulously following specific departmental procedures and maintaining detailed records.Ensure strict adherence to all insurance, local, county, state, and federal government codes, laws, and requirements related to maintenance activities. Promote and maintain a safe work environment by following established safety protocols and guidelines.Conduct regular inspections and assessments to identify defects and
Marriott Shoals Hotel, Conference Center, Spa and Restaurant
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20 Hightower Place, Florence, AL 35630 – (256) 764-4661 – shoals@shoalschamber.com