Case Manager - Marion County

Posted: 08/08/2019

Job Title: Case Manager Marion County
Reports to: Shelter Coordinator
 
Applicants should send both a letter of interest and resume to Lshipman@nwalsafeplace.org no later than Saturday, August 31.   Your application will not be considered unless both items are submitted. NO PHONE CALLS.
Orient adults to residential program
•             Meet with each adult to give tour of facility and explain program within 24 hours of client entry.
•             Explain where messages/mail will be posted.
•             Explain sign-in/ sign out procedure and show location of clipboard.
•             Explain which kitchen to be utilized.
•             Show location of chore charts and explain when resident’s name will be added to chart. Give example of how to read chore chart.
•             Show the posted fire escape plans and the exit which accommodates the assigned room.
•             Inform where the designated evacuation place is for fire drills and pick up small children, if needed, during drills and actual fires.
•             Explain lock-down procedure.
 
Educate adults about program and guidelines
•             Discuss the living agreement and answer any questions resident may have within 24 hours.
•             Reiterate safety and confidential location within 24 hours of entry.
•             Reiterate designated location to meet family/friends within 24 hours of entry.
 
Case Management
 
•             Meet with each adult within 2 days of families’ admission to complete the following:
o             complete intake form,
o             danger assessment,
o             safety plan
o             statistical forms
o             provide a class calendar with details
•             Inform resident of available self-help classes within 3 days of admission. 
•             Provide referrals within 2 days of identified needs and appropriate resources.
•             Develop Individualized Goal Plan within 3 days of residents’ admission.
•             Meet with residents according to Individualized Goal Plan to provide education on domestic violence, communal living skills and their feelings. Meet resident within 2 days of admission to schedule initial appointment. 
•             Meet with resident a minimum of twice weekly as residents needs during the first 10 days.
•             Provide referrals within 3 days of identified needs and appropriate resources.
•             Provide assistance with resume development, job applications, and housing applications.
•             Promote creating account with career center.
•             Assist client with setting up voicemail if desired.
•             Assist client with establishing an email if desired.
•             Discuss cyber stalking and how this can be avoided.
 
Answer Phone
•             Answer phone within 3 rings and complete telephone assessments on all abuse calls
•             Determine eligibility; consult with supervisor when necessary
•             Check card catalog for caller’s prior contact during phone call
•             Complete telephone log entry while on the phone with caller
•             Educate callers regarding domestic violence
•             Provide information and referrals for callers in the Safeplace catchment area
•             Provide referrals for callers outside of Safeplace catchment area
•             Provide information and referrals for non-abuse calls.
 
Transportation
•             Check transportation folder
•             Provide transportation to clients on an assigned day
•             Assist clients in completing the paperwork for transportation assistance
 
Facilitate group meetings
•             Discuss monthly group topics for the upcoming month to the Residential Program Manager for approval by the 25th of each month
•             Facilitate Group discussion based on class calendar.
•             Conduct a minimum of 4 with a maximum of 5 domestic violence education classes per month.
•             Conduct a minimum of two with the maximum of four life skills, budgeting, goals setting, dealing with stress, self-esteem classes, time management, job readiness, personal safety, healthy relationships, financial literacy. 
 
Documentation
•             Enter hours of services provided in appropriate category weekly (i.e. individual, group, daycare transportation) in Alice.
•             Record referrals made to community agencies weekly.
•             Write case notes of individual, group and family sessions weekly for each family in residency.
 
Train Volunteers/Interns
•             Meet with new volunteers as requested to discuss professional roles of volunteers when working with residents
•             Coordinate with other staff to schedule volunteer opportunities for family and group activities.
 
Plan activities for adults
•             Schedule life skills class monthly to include:
o             job readiness
o             personal safety
o             healthy relationships
o             financial literacy 
•             Complete a minimum of one hands-on project quarterly.
 
Pursue professional development and training opportunities
•             Attend staff development training as requested by supervisor.
•             Attend Staff Meetings
•             Research and request a minimum of 2 training opportunities yearly from supervisor at least 6 weeks before registration deadline.
Follow up
•             Initial contact within 2 weeks of exit.
•             Contact former residents at least quarterly for twelve months.
•             Complete housing and income assessment at the first 2 week contact and quarterly thereafter for the remaining twelve months.
Knowledge, Skills, Abilities and Other Attributes Required
•             Knowledge of and sensitivity to issues of domestic violence
•             Ability to work as a team member and also independently
•             Ability to adapt easily to changes in daily schedule
•             Willingness to work some nights and weekend hours
•             Willingness to travel
•             Typing and data entry skill
•             Strong knowledge of local community services
•             Core Competencies: time management, attention to detail, crisis management, customer service, interpersonal skills, caring and reliable
•             High energy level, enthusiasm, sense of humor, patience and self-control
•             Demonstrated ability to interact with people of different cultures
•             Ability to understand and implement voluntary services model
•             Ability to assess behavior for its appropriateness and enforce appropriate safety regulations and emergency procedures
•             Ability to apply appropriate behavior-management techniques.
 
Minimum Qualifications
•             Bachelor’s degree in Social Work or related field
•             Social Work License preferred
•             Minimum of 2 year’s experience in social services field
•             Minimum of 1 year residential experience preferred
•             Excellent verbal and written communications skills
•             Vehicle, insurance and valid driver’s license
•             Must meet insurance driving record standards
•             Physical ability to lift 40 lbs. or more and do general office work
•             Knowledge and ability to use Microsoft Office, database system, Windows operating system with accuracy.
 
“I have read and understand the essential function of the job for which I am applying.  I certify that I can perform all of these essential functions with or without accommodations.”
 
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Applicant Signature                                                                                                                     Date