Clarion Inn Sheffield - Front Desk Clerk

Job Description

  • Maintains an inventory of vacancies, reservations and room assignments.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Knows room locations, types of rooms available, and room rates.
  • Registers arriving guests and assigns rooms.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Coordinates guest room maintenance work with the engineering and maintenance division.
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Processes guest check-outs and handles monetary transactions.
  • Maintains customers’ privacy.
  • Maintains a high level of professional demeanor and appearance.
  • Performs other duties as assigned either as the front desk clerk or night auditor.

Our Front desk/Night Audit associates have an exceptional ability to ensure our guests are warmly welcomed from the moment they walk into our hotel until such time as they are checking out. We are only interested in meeting with those candidates whom truly have a spirit of hospitality.

Job Type: Full-time

Pay: $9.00 per hour

COVID-19 considerations:
To keep our guests and associates safe we have installed clear plexiglass barriers at the front desk, we require and provide masks for guests & associates, we offer gloves and have numerous hand sanitizing stations throughout the hotel.