Works with customers, often irate or emotional, with problems paying their utility bills and facing termination of utilities. Interprets and explains collection and termination policies to customers. Resolves customer problems and requests in compliance with collection policies. Balances our need for collecting past due accounts with customers' need for utilities and their ability to pay. Deals with customers both by phone and in person. Deals with assistance and collection agencies on collecting past-due accounts. Reports to the Collections Coordinator.
