Interstate Billing Service Credit Processor I

Bank Independent
Job Description

Interstate Billing Service is located in Decatur, Alabama.

General Summary:

Under the supervision of the Manager of Credit, and in compliance with established policies and procedures, the Credit Processor I performs support functions for the credit department. Functions may include such tasks as credit investigation, credit evaluation and approvals, data entry, identifying and monitoring company liability, dealer and/or customer correspondences.

Essential Functions:

  • To perform credit duties requiring extensive phone usage and strong communications skills.

  • Acquire credit information from creditors to determine sale and credit limits.

  • Approve/verify invoices and decision accounts within delegated credit authority and established credit policy.

  • Assist dealers with questions and resolve problems regarding accounts.

  • Build and maintain good dealer relations.

  • Prepare reports as needed for dealers or management using proprietary software as well as Microsoft products.

  • Evaluate various reports determining company credit risk and exposure.

  • Maintain select correspondence and/or documentation received from customers and dealers via data entry or imaging.

  • May operate one or more standard office machines such as a computer, scanner, fax machine, printer and copier.

  • Perform job-related research from internet.

  • Assist Dealer Service Department as needed.

  • Perform other duties as assigned.

    Working Conditions

  • Generally good, with little exposure to noise, extreme temperatures, dust or other adverse factors.

  • Considerable effort and eyestrain from continued checking on the accuracy of all work leaving the department.

    Minimum Level of Preparation and Training

  • A high school diploma or equivalent

  • Phone based customer service experience preferred

    Required Skills, Knowledge and Abilities

  • Excellent phone based customer service skills

  • The ability to accomplish multiple objectives in a fast paced environment

  • Strong communication and team-work skills

  • The ability to develop knowledge of bank product, services, and processes

  • The ability to develop a thorough understanding of bank specific software

  • The ability to operate basic office equipment

  • Have a working knowledge of the Microsoft Office Applications of Word, Excel, and Outlook

  • Bilingual is a plus

    Employees are required to perform other duties as assigned by management. Management reserves the right to change this job description as needed.

Contact Information