Patient Experience Coordinator for Private Healthcare Practice

Job Description: The ENT Center of Northwest Alabama is committed to providing our community with relief from Allergy and Sinus disease while challenging the patient experience one appointment at a time. We're seeking to hire a full-time patient experience coordinator that is detail-oriented, self-driven, and excited to be a part of an expanding medical practice.

The patient experience coordinator is an integral part of our administrative and business development team. This role will lead to serving all of our inbound and outbound patient phone calls, coordinating the clinic schedule, creating a unique and one of a kind patient experience, providing clear direction for those who trust us with their care, and ensuring that all avenues of communication are tended to in a timely manner.

Responsibilities: 

  • Answer phone calls and emails, greeting patients and prospective patients and reminding them of upcoming appointments
  • Scheduling appointments for patient consultations, procedures and visits with medical personnel
  • Liaise and coordinate with health care professionals about schedules, patients and any changes
  • Resolve scheduling conflicts as they occur
  • Ensuring all patient interactions are pleasant and positive

Qualifications:

  • An associate’s or bachelor’s degree
  • Previous experience in customer service or sales
  • Excellent communication skills
  • Ability to multitask and quickly evaluate problems
  • Ability to build lasting relationships with patients and community