JOB POSTING:
Operations and Membership Specialist
Email your resume to Shoals Chamber President, Caitlin Burns, to apply.
cburns@shoalschamber.com
Shoals Chamber:
The mission of the Shoals Chamber of Commerce is to enhance the economic vitality of the Shoals through advocacy, connection, and education. Chamber staff must be passionate about the Shoals, problem-solvers, professional communicators, innovative, collaborative, and willing to go the extra mile for our members and the community.
Expectations:
The ideal candidate will be passionate about helping the business community, and be a team player ready to build relationships and be actively engaged in all aspects of the Shoals Chamber. This person must be self-motivated, teachable, and be comfortable learning to operate multiple software systems. Furthermore, this individual is expected to:
- Understand and value the mission and goals of the Chamber
- Engage with current, former, and prospective Chamber members in a respectful, polished manner
- Possess expertise and comfortability with technology
- Ability to work standard office hours and Chamber events on nights and weekends as needed
Skills and Requirements:
- High school diploma or equivalent required, bachelors degree preferred
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office Suite
- Proficiency with Quickbooks or other similar software
- Experience in bookkeeping or financial administration is preferred
- Prior experience in customer service is preferred
- Ability to work independently and as part of a team
- Ability to learn software systems
Duties and Responsibilities:
- Greet and provide information to the general public in person and by phone
- Answer or direct phone calls and respond to questions and requests of callers
- Maintain a welcoming and organized reception area
- Call upon existing members to express gratitude and assess needs
- Develop excellent knowledge of Chamber member benefits in order to understand and address members' needs
- Develop knowledge of the Shoals’ demographics and tourist attractions in order to respond to frequent questions about the area
- Conduct the ACRA cost-of-living survey three times per year
- Maintain and update office records, files, and membership database
- Manage ChamberMaster CRM Software, including updating member information, processing applications, processing payments, and creating reports for information
- Assist with scheduling, setup, and cleanup of Chamber meeting spaces and events, including Board meetings
- Maintain economic notebooks by updating information and preparing notebooks for mailing and/or presentation
- Perform bookkeeping duties, including tracking expenses and processing invoices
- Maintain and update general information and materials for relocation packets
- Operate office equipment, computers, and software as needed
- Represent Chamber at events, as assigned
- Collaborate with other staff members to meet organizational goals and deadlines
- Assist other staff and President as needed
- Salary negotiable based on relevant experience
- Mileage Reimbursement
- Retirement Benefits Group
- Health & Dental Insurance
